HRM Assignment Example | Topics and Well Written Essays - 750 words - 2

HRM - Assignment Example Similar to its UK hotels, service provision to guests in France must be excellent. Further, guests at the hotels in France must enjoy a clean and comfortable environment. Staff recruited and retained in France must be of exceptional competence levels. As a strategy to help the staff realize their full potential, the management plans to support and develop them. Similar to the operations in the UK hotels, the staff should ensure a proper maintenance of fittings and fixtures at the hotels in France. Training and development at the organization should focus on three vital aspects of expansion from local to international scope of operations. First, it should feature concerns of cross-cultural differences. Second, training and development at Melrose Hotels should address the processes of centralization and decentralization of human resource that may emanate from expanded operations. Third, it is fundamental to address initiatives for workplace diversity and equality at Melrose Hotels. Because some of the employees have been serving in the UK, relocation to France shall necessitate training on cross-cultural differences. Training should inform employees of the basic differences between cultures in the UK and France that may influence their service delivery or customer care. It should prepare them through enhancing knowledge of the realities of working under the new cultures in France. The training should initiate, among employees formerly serving in the UK, the urge to learn and adopt the host country’s (France) cultures that define customer satisfaction. Further, the training should exceed mere dos and don’ts as defined by the host country’s cultures but expand the staff’s understanding of the justification of the cultural differences. It should promote interaction and communication among staff from diverse cultures in multicultural organizations (Rozkwitalska 2013,